Terms & Conditions
All of our products are guaranteed for 12 months from the date of purchase unless stated otherwise. Check the product description for warranty information. The guarantee covers the product in full, subject to the purchaser using the product in a way that meets design purposes. Misuse of the product may invalidate this warranty. If the product is altered or modified after the sale, the product guarantee is invalid.
The images and descriptions listed on our website match as closely as possible to the product. Some colours may vary slightly due to manufacturing batches. Vida Active Wheelchairs is not responsible for these slight variations. We reserve the right to modify the product specifications where necessary.
Pricing and Payments
When providing payment card details, you confirm that you are the authorised user of the card and that you are authorising Vida Active Wheelchairs to take a payment for the product or products you are ordering which includes the cost of the product(s), packaging and any delivery charges outside of the standard option.
All prices are in Pounds Sterling and are exclusive of VAT until checkout. We do the utmost to ensure our prices are accurate at all times. If you have doubts regarding our price accuracy, please contact us directly 01656 674481 (9:00 a.m. – 5:00 p.m. weekdays) or email firstname.lastname@example.org.
Returns & Refunds
- There is a £750.00 non-refundable deposit that needs to be paid prior to the first fitting session. The balance is paid when the chair has been completed.
- RMA Sport Made To Measure products are manufactured to the customer’s specific requirements through two unique fitting sessions.
- The first through our bespoke Contour Body Mapping system.
- The second that actually allows the customer the opportunity to physically try out their chair prior to it being finalised.
- On completion of the second fitting session the customer is asked at this time to sign off their chair, to confirm they are 100% satisfied with the specification and quality.
- Any further work or modifications that may potentially need to be done after this will be chargeable to the customer.
- Please note; the Made To Measure product has been specifically designed to the customer individual requirements and as a result it cannot be resold therefore no refund is available.
When placing an order with Vida Active Wheelchairs, we ask for your name, e-mail address, telephone number and delivery address. These details enable us to get your order to you efficiently and notify you of your order status.
Unless specified, Vida Active Wheelchairs may also use the information notify you of news relating to services, special offers or the addition of new mobility products. If you prefer not to receive these notifications or invitations, please contact us or send an e-mail to email@example.com.
You have the right to ask for a copy of the information we hold on you and to have any inaccuracies corrected.
Vida Active Wheelchairs reserves the right to store shopping pattern data to provide a better online experience for our customers. We do not save credit card details nor do we share customer details with any third parties. Customer data is secure and strictly for the use of Vida Active Wheelchairs only.
Vida Active is a brand of Roma Medical Aids, Ltd.
Bridgend Industrial Estate
Registered in England and Wales No.1869285.
If you or the person you are buying on behalf of is eligible for VAT Relief, please complete the VAT Declaration Form at the checkout. By submitting a completed VAT exemption for you agree to the following: You are a registered charity, are chronically sick or disabled or the products are being purchased on behalf of an individual who is chronically sick or disabled. The product supplied by Vida Active Wheelchairs is for personal or domestic use. You claim that the supply of the product is eligible for relief from VAT under the VAT Act 1994. If you need further clarification, please contact our customer service team on 01656 674481 (9:00 a.m. – 5:00 p.m. weekdays) or email firstname.lastname@example.org.